Access and Resource Sharing Assistant; time-limited - Library Assistant

Position: Access and Resource Sharing Assistant (time-limited) - Library Assistant 2
Classification

Title:

Library Assistant 2

Classification

Minimum Requirements:

High school diploma or equivalent and one year of library, or relevant experience; or any equivalent combination of experience, training and/or education.

Job Summary

PLEASE NOTE:

This is a time-limited position with an ending date of May 2, 2027

JOB SUMMARY

The primary responsibility of the Access and Resource Sharing Assistant is to support the Interlibrary Loan team in facilitating access to materials for library users. This position includes Interlibrary Loan tasks such as borrowing request processing, customer service, and physical monography processing. With a primary focus on Interlibrary Loan borrowing activities, the Access and Resource Sharing Assistant will be responsible for using a variety of sources to verify citations, send requests to potential lenders, problem solve issues related to borrowing requests, and maintain a professional and courteous demeanor while providing high-quality customer service.

RESPONSIBILITIES

Borrowing Request Processing

* Processes Local Holding requests to either fill digital requests, route the requests to Lending or override the local holding.

* Requests books, book chapters, articles and other physical or digital items for patrons.

* Interacts with patrons and lending institutions to clarify request details.

* Uses a variety of services to fill requests, including Rapid

ILL, DOCLINE, Rapido, Florida State Partners, Alma Peer-to-Peer, ALA Email, External Systems and Open Access.

* Searches a variety of databases, especially World Cat, to verify and locate cited material.

* Corresponds via phone or e-mail with libraries throughout the world to resolve borrowing issues.

* Stays informed on current professional resource sharing topics related to copyright, Interlibrary Loan policies, updates, systems/software changes, and workflows.

Monograph Processing:

* Processes ILL borrowing returns in ILL software and sorts materials for return shipping.

* Assists Borrowing and Shipping Specialist with preparing items for patron use (banding).

* Troubleshoots monograph issues as needed.

Customer Service and Teamwork & Interpersonal

Skills:

* Respectfully and skillfully handles phone and email communication from library partners, institutions, faculty, staff and students.

* Provides assistance in using the ILL system for all users.

* Assist circulation staff with troubleshooting ILL issues as needed.

* Stays aware of department needs and priorities and exercises initiative to be as productive as possible.

* Maintains active communication with Access and Resources Sharing Manager regarding issues which need further consideration.

Other Duties as Assigned:

* Assists other ILL staff members with their primary tasks in lending, document delivery and shipping operations as dictated by workload and staffing.

* Participates in library committees, initiatives and cross-division development opportunities.

* Submits Facility, IT or other tickets to address issues as needed

* Stays current in ILL processes and best practices.

Expected Salary:

$16.39 minimum salary;
The Smathers Libraries offer a salary commensurate with experience and credentials.

The University of Florida offers a competitive benefits package including health, retirement, paid time off, discount programs, professional development and worklife support. Learn more.

Required Qualifications:

High school diploma or equivalent and one year of library, or relevant experience; or any equivalent combination of experience, training and/or education.

Preferred:

* Evidence of excellent interpersonal skills including oral and written communication

* Ability to learn Interlibrary Loan services, practices, and resources

* Proven superior customer service skills

* Basic computer skills and experience with Microsoft Word and Outlook.

* Strong familiarity working with article or book citations across a broad range of subject matter, including material in foreign languages or international non-English databases

* Excellent attention to detail, ability to prioritize, and stay organized

* Familiarity with library processes and procedures

* Ability to work both independently and collaboratively…