Field Service Consultant

Market Source is a sales acceleration company focused on delivering measurable improvements in business outcomes.

• Act as direct liaison between dealerships and OEM within assigned program.
• Provide technical assistance and fixed operations consultation to dealer service personnel, fleet, and commercial customers.
• Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction.
• Initiate resolutions on current unresolved issues to maximize dealership competitiveness and improve customer retention and loyalty.
• Analyze and suggest repair shop process improvements; offer proactive business planning with a customer focus.
• Manage STAR escalations—high buyback risk vehicles identified in Sales Force.
• Provide in‑dealership technical assistance and dealership consultation on repair order documentation, service agreements, and facilities inspections.
• Troubleshoot and solve final repair attempt situations.
• Identify repair shop process improvements and proactive business planning with a focus on the customer.
• Represent the OEM as subject‑matter expert (litigation/buybacks); provide CAIR updates for each involvement and additional systems as directed by the OEM.
• Provide support for C.A.G./engineering—on‑ground request support.
• Oversee Recall and Required Service Updates (RSU) follow‑up and reduction.
• Serve as quality feedback liaison.
• Display high motivation, adaptiveness, and autonomy to deliver results.
• Show entrepreneurial spirit with a history of leadership and achievement.
• Build positive working relationships, conduct cost assessment, and resolve conflicts.
• Understand automotive dealership fixed operations.
• Travel to dealerships within a designated area.
• Communicate technical information to all levels within both the client and dealerships.
• Analyze data and create custom reports.
• Effectively use MS Word, Excel, and other customized software.
• Work independently, multi‑task, and manage a progressive workload in a fast‑paced environment.
• Identify and react swiftly to issues that may arise.
• Have excellent written, oral, and presentation skills.
• Tackle complex issues and develop innovative and practical solutions.
• Be proficient with Microsoft Office—Word, PowerPoint, and Excel.

• Bachelor’s Degree or equivalent work experience.
• Master Technician Certification or equivalent experience.
• 2+ years of automotive experience.
• Dealership fixed operations experience preferred.
• Valid driver’s license to complete daily dealership visits.
• Occasional travel required.

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long‑term disability
• Health & dependent care spending accounts (HSA & DCFSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

Market Source is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, please call 877‑883‑4575 or email

San Francisco candidates only:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles candidates only:
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County candidates only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, candidates must satisfy all pre‑employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets;

exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.