Operational Success Manager

Operational Success Manager | The Collier Companies

This is an on-site role, reporting from any of The Collier Companies' communities all over Florida, We are seeking a dynamic and experienced Multifamily Professional to join our team as an Operations Specialist. This unique role involves traveling to communities each facing individuals challenges, assessing their needs, and implementing effective strategies to create success. The ideal candidate will have a proven track record in multifamily property management, with expertise across a range of asset types including student housing, luxury apartments, lease-ups, and/or conventional properties.

• The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
• Up to 24 days off during your first year with an annual increase!
• Stylish TCC logo attire is provided.
• Comprehensive medical, dental & vision insurance.
• Group & supplemental life insurance policy options.
• Healthcare reimbursement account & legal services insurance.
• Career growth opportunities.
• Industry education opportunities.

• Community Assessment:
  Conduct thorough evaluations of challenges facing the assigned property to identify key issues and areas for improvement.
• Strategic Planning:
  Develop and implement comprehensive action plans to address community challenges and enhance property performance.
• Team Leadership:
  Train, mentor, and, if necessary, restructure on-site teams to ensure they are equipped to maintain high standards and achieve property goals.
• Operational Management:
  Oversee day-to-day operations, ensuring compliance with company policies, industry regulations, and best practices.
• Financial Oversight:
  Manage budgets, financial reports, and performance metrics to ensure profitability and sustainability.
• Resident Relations:
  Foster positive relationships with residents, addressing concerns and enhancing overall satisfaction.
• Travel:
  Travel extensively to various properties, spending significant time on-site to ensure successful implementation of improvement plans.

• Experience:
  
  Minimum of 3 years in multifamily property management as a successful property manager, with a strong background in managing diverse asset types.
• Skills:
  
  Exceptional leadership, communication, and problem-solving skills. Ability to work independently and handle high-pressure situations.
• Education:
  
  Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
• Certifications:
  
  Relevant industry certifications (e.g., CPM, CAM) are a plus.
• Travel:
  Willingness and ability to travel extensively and stay on-site for extended periods.

• At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.
• Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.
• We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.
• We PRIDE ourselves on working and growing with the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey.
• The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To __)
• We are committed to ONGOING LEARNING – At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.
• We also have our internal learning program called Collier College that is…