Service Writer​/Dispatcher

Remote Type:

On-site

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and Site Pro Rentals.

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

As a Service Writer/ Dispatcher, you’ll be the connection between our customers, technicians, and Service team. You’ll help make sure the right technician gets to the right job, customers know what to expect, and service work moves smoothly from the first call through final invoicing.

• Coordinate and dispatch technicians based on skills, certifications, and customer needs while monitoring schedules, productivity, repair progress, and work order accuracy.
• Keep customers informed throughout the service process, including scheduling, repair status, quotations, delays, additional service opportunities, approvals, and general phone and email inquiries.
• Help keep service operations running smoothly by managing repair orders, purchase orders, invoicing details, maintenance agreements, service van tracking, reporting, and other key administrative processes.
• Partner closely with Service leadership, technicians, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to resolve issues, support performance goals, and deliver a consistent customer experience.

• A high school diploma; technical school or college education is preferred, along with 5+ years of customer service, operations, or similar experience.
• Strong customer service, communication, organization, and multitasking skills, with the ability to work with urgency and connect technicians and customers effectively.
• Excellent attention to detail and confidence working independently with business systems and Microsoft Office, including Word, Excel, and PowerPoint.
• Experience with service orders, invoices, purchase orders, expense tracking, payroll preparation, or service operations is preferred.

• Join a team where integrity, safety, hard work, and taking care of people are more than words—they’re how we operate every day.
• Be part of a company with more than 130 years of history, built on strong relationships, dependable service, and a commitment to doing things the right way.
• Do meaningful work alongside people who value teamwork, trust your contribution, and take pride in helping our customers succeed.

Pay Type:

Salary