Veterinary Client Service Representative I​/II; CARE

Veterinary Client Service Representative I/II (CARE)

Job No: 539376

Work Type:
Full Time

Location:

Main Campus (Gainesville, FL)

Categories:
Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care

Department:  - VM-SAH CUSTOMER SERVICE

Client Service Representative I/II (CARE) classification title.

• Veterinary CSR I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Veterinary CSR II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. These positions are integral members of the patient care team and act as a point person for communications with clients, referring veterinarians, and other hospital areas.

Key responsibilities include facilitating client visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. The role requires empathy toward distressed clients, strong communication, organization, public relations, problem‑solving, active listening, confidence, relationship‑building, interpersonal skills, and a professional image. Must be outgoing, enthusiastic, and a team player.

• Monday through Friday, 7 a.m. to 4 p.m.
• Monday through Friday, 9 a.m. to 6 p.m.
• Tuesday through Saturday, 2 p.m. to 10:30 p.m.
• Overnights (days TBD), 8:30 p.m. to 7 a.m.

$17–$20 per hour

Experience in veterinary medicine or a clinic environment.

Upload a cover letter and resume. This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position may become eligible for transition into a TEAMS salary plan.

This position is eligible for Veteran's preference. If claiming preference, upload a copy of DD 214 Member Copy 4 with your application. See Veteran's Preference Page for more information.

Applications must be submitted by 11:55 p.m. (ET) of the posting end date.

Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

08 April 2026

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The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed, please call  or the Florida Relay System at  (TDD) or visit Accessibility at UF.