Veterinary Client Services Supervisor - Emergency & Critical Care

Veterinary Client Services Supervisor - Emergency & Critical Care

Job No: 539852

Work Type:
Full Time

Location:

Main Campus (Gainesville, FL)

Categories:
Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care

Department:  - VM-SAH CUSTOMER SERVICE

Classification

Title:

Vet Client Services Supervisor (TEAMS)

Classification

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Are you passionate about quality patient care and providing excellent client service? The UF Small Animal Hospital is seeking a highly‑motivated supervisor to join our Emergency & Critical Care team. The supervisor oversees approximately 7-9 full‑time team members and several part‑time team members that work for our Emergency & Critical Care Client Services desk. This position requires a composed, sincere individual capable of handling a wide variety of situations even under the most stressful conditions.

The individual should be highly motivated and well‑organized, possess good public relations and communication skills, a strong financial background, and the initiative to problem‑solve. This role requires good interpersonal and active listening skills, confidence in handling customer interactions, experience with relationship building, and the ability to project a professional image.

This position is considered essential personnel and the individual will be expected to work holidays on a rotating schedule as well as potentially weekends and other days or shifts to adequately staff the hospital.

Expected Salary: $22 - $26/hour

• Knowledge of medical terminology, anatomy, and related terminology.
• Knowledge of the equipment and materials used and their availability and applications; ability to operate a computer and utilize office suite software such as Excel.
• Experience with budgets and staff scheduling.
• Demonstrated consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team.
• Ability to work in a team environment and collaborate with a variety of personnel in a positive manner.
• Ability to effectively maintain a working environment while in stressful situations.
• Critical thinking skills and a positive attitude.
• Able to think independently and demonstrate good problem‑solving skills.

To be considered, upload a cover letter and resume. Application must be submitted by the posting end date. This is a time‑limited position. The position is eligible for Veteran's preference. If claiming Veteran's preference, upload a copy of your DD 214 Member Copy 4 with your application.

Yes; must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist, and stand for an extended period of time.

Applications Close: 20 May 2026

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call  or the Florida Relay System at  (TDD) or visit Accessibility at UF.