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Guest Service Agent
Job in
Gainesville, Alachua County, Florida, 32635, USA
Listed on 2026-06-03
Listing for:
Peachtree Group
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Overview
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. The Guest Service Agent is punctual, hospitable and is able to work with minimal supervision and independently when needed. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities- Process check-ins/outs, secure payment, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction.
- The Guest Service Agent is punctual, hospitable and able to work with minimal supervision and independently when needed.
- Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
- Medical, dental, vision, disability, and life insurance
- Generous 401(k) retirement match
- Paid Holidays and Paid Time Off
- Employee Assistance Program
- Additional perks
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