Veterinary Client Service Representative I​/II; CARE

Job Information

Job No: 539376
Work Type:
Full Time

Location:

Main Campus (Gainesville, FL)
Categories:
Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care
Department:  - VM-SAH CUSTOMER SERVICE

Client Service Representative I/II (CARE)

• Veterinary CSR I:
  High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Veterinary CSR II:
  High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

• Facilitate client visits.
• Direct communications with clients during their visit.
• Act as liaison between clients and staff to ensure the visit goes smoothly.
• Empathize with clients distressed by long waits, scheduling glitches, and other problems.
• Actively problem solve, communicate, and support efficiency on a daily basis.
• Build relationships, maintain a professional image, and provide top‑class customer service.

These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

• Monday through Friday, 7 a.m. to 4 p.m.
• Monday through Friday, 9 a.m. to 6 p.m.

$17-$20 hourly

Experience in veterinary medicine or a clinic environment.

Yes;
Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352‑392‑2477 or the Florida Relay System at 800‑955‑8771 (TDD) or visit Accessibility at UF.