Member Advocate Representative

Position: Member Advocate Representative

Location: Gainesville, FL

Remote Status: On-Site

Job : 293-2026

# of Openings: 1

Role: To assist members and potential members with their telephone, chat, texts or email requests; explain services, respond to problems, and direct phone calls to the appropriate area.

• Maintain or exceed Member Experience Expectation, Average Hold Time Goal, Average Handle Time Goal, and achieve appropriate adherence, while utilizing off queue and idle time in a productive manner.
• Assist members and potential members with telephone, chat, texts or email requests, answering questions about products and services, resolving problems within authority, and referring issues beyond authority to appropriate support with recommendations.
• Maintain member account information on the computer system.
• Assure that appropriate records are maintained and required reports are prepared.
• Assist other departments as needed.
• Perform other related duties as assigned.

• Experience: One year to three years of similar or related experience.
• Education: High school education or GED.
• Interpersonal
  
  Skills:
  
  Courtesy, tact, and diplomacy are essential. Work involves personal contact with others inside and/or outside the organization for building relationships or soliciting cooperation.
• Other
  
  Skills:
  
  Able to operate a computer keyboard; able to make decisions with minimal information.
• Physical Requirements: Regularly required to talk or hear, frequently to stand, walk, and sit; occasionally to use hands and reach, and lift or move up to 30 pounds. Reasonable accommodations may be provided.

Our comprehensive benefits package includes health, dental, and vision insurance, access to telemedicine, generous PTO accrual, eleven and a half paid holidays, and programs such as Employee Assistance Program, gym reimbursement, and education reimbursement to support our employees' professional, financial, and personal wellness.