Audience Development Assistant; Student Assistant or OPS

Audience Development Assistant (Student Assistant or OPS)

Job No: 540419
Work Type: Part Time
Location: Main Campus (Gainesville, FL)
Categories: Communications/Public Relations/Marketing, Office/Administrative/Fiscal Support, Recreation/Event Services
Department:  - STEPHEN C O'CONNELL CENTER

The Audience Development Assistant will operate out of the University Box Office located at the Stephen

C. O'Connell Center. Primary responsibilities include selling tickets for all O'Connell Center special events and UF School of Theatre and Dance events while promoting all events that take place in the arena.

• Utilizes Ticketmaster Sales and Classic software to sell tickets for O'Connell Center special events and UF School of Theatre and Dance events.
• Provides excellent customer service to all patrons who visit the box office and occasionally assists with telephone sales.
• Coordinates with the Audience Development team to promote all upcoming events.
• Uses social media to showcase the fan experience at all events that take place inside the O’Connell Center (concerts, athletics, family events, etc.).
• Participates in periodic marketing meetings to assist in generating new ideas for promoting events via social media and other avenues.
• Sells tickets during on‑sales when events are announced and assists in ticket sales on the nights of shows for the O’Connell Center events and theatre events at the McGuire Pavilion.

• 10–20 hours per week, standing/adjustable schedule.
• Monday – Friday 11:30 a.m. – 6:00 p.m.
• Some nights and weekends depending on events; role does not follow the university schedule regarding break weeks.
• Minimum 2‑year commitment required.

$16.00 per hour after a 120‑hour probationary period. (Starting rate $15.00 per hour; additional promotions available after training.)

• Enrolled as a student eligible to work on campus and employed through student Other Personnel Services (OPS).
• Maintain a minimum 2.0 grade point average.
• Registered students are employed on a part‑time basis, up to 20 hours per week.
• Must be able to make a minimum 2‑year commitment.

• Excellent customer service skills.
• Ability to work fast under pressure.
• Previous cash handling experience.
• Accurate performance of cash or credit card ticket sales transactions.
• Clear and concise oral and written communication skills.
• Experience with social media platforms (Facebook, Twitter, Instagram, etc.) and photography a plus.
• Experience with Microsoft Office (Word, Excel, Access).

The University of Florida is an Equal Employment Opportunity Employer.