Help Desk Student Assistant

UF Student Assistant This position is open to all students eligible to work on campus. The applicant will be employed through Student Other Personnel Services (OPS) and must maintain a minimum 2.0 GPA.

Classification

Title:

STU AST - NON-CLERICAL & ADMIN

Classification

Minimum Requirements:

• Must be at least 18 years of age
• Must have a high school diploma or equivalent
• Must maintain a 2.0 GPA or higher

Job Description

UF Information Technology (UFIT) is seeking an entry‑level Help Desk Student Assistant to join the Computing Help Desk team under Academic Technology. The role provides assistance via phone, email, live chat, and walk‑in consulting at the HUB on UF’s campus. The position starts at $15 per hour.

Key Responsibilities:

• Assist clients with Gatorlink account issues such as account creation, password resets, and multi‑factor authentication.
• Provide support for email, wireless, and VPN services.
• Triage and route issues to improve service for faculty, staff, students, and alumni.

Required Qualifications:

• At least 18 years of age
• High school diploma or equivalent
• Minimum 2.0 GPA

Preferred Qualifications:

• Prior customer service experience
• Eagerness and ability to learn
• Comfortable with technology
• Ability to commit to working through Summer 2027 or beyond

Location: Gainesville, FL. This is not a remote position.

Security: A Level 1 Criminal Background Screening is required.

Application Requirements:

• Cover Letter
• Resume
• List of professional references with contact information (minimum of 3, including one from a current or former supervisor)

Work visa sponsorship is not available for this position. Apply before the posting end date at 11:55 p.m. (ET). Health assessment required:
No.