Customer Success Manager

Customer Success Manager

As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You'll be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, by not just ensuring their satisfaction, but by also understanding clients' unique needs, and driving their success by serving as subject-matter-expert and guide.

You will inspire and empower our customers by offering strategic insights and best practices, fostering a productive and outstanding customer experience that drives exceptional outcomes.

Base pay for this position is $75k, plus up to an additional $30k in variable compensation. In addition, you'll receive health/dental/vision insurance, and other benefits like a professional development budget, office food, and social events, not to mention being a part of a supportive and motivated Professional Services team.

This role is open to remote candidates located within the United States, with a preference for those in the EST or CST time zones. There is also an option to work from our headquarters in Gainesville, FL. If you aren't familiar, Gainesville is a hip, mid-sized city with a highly innovative population and an attainable standard of living.