Ops Helpline Operator

working title: ops helpline operator -

paris grey, phone

a high school diploma or its equivalent and four (4) years of experience in call centers or phone-based customer service, public relations, public information, mass communications, technical support, telecommunications, receptionist, or clerical support; or a bachelor’s degree (4 years) from an accredited college or university.

possession of a valid driver license.

graduates utilizing education attained in the united states to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.foreign trained graduates utilizing a degree attained outside of the united states to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an approved credential evaluation agency.

A list of approved agencies can be viewed at “approved credential evaluation agencies, florida department of education.” approved credential evaluation agencies (fldoe.org)

to be considered for a position with the florida department of agriculture and consumer services:

• all fields in the candidate profile must be completed (an attached resume is not a substitution for the information required on the candidate profile) .
• work history, hours worked, and formal education fields must be filled out to determine qualifications for this position.
• responses to qualifying questions must be verifiable in the candidate profile.

the florida department of agriculture and consumer services values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.

to maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of artificial intelligence (ai) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

benefits include optional insurance coverage and a linkedin learning training account.

this is not a telework position and is required to report to the office at 1911 sw 34th street, gainesville, fl 32609.

work hours will be monday – friday from 8:00 a.m. To 5:00 p.m.

• researching division and department programs and services with internal and external resources to assist with customer inquiries.
• entering customer service tickets, routing them to appropriate contact, and following up to ensure ticket completion.
• database entry for triaging to department programs and public records purposes.
• emailing customers with relevant information.

• take inbound and outbound calls to provide customers with information and assistance for our ongoing programs and taking messages for pertinent parties utilizing the database and email.
• serve s as back up receptionist for daily breaks and gaps in coverage.
• assists with inventory and the distribution of materials for the division, the public and our stakeholders.
• mails program information to the public as requested.

• provides support as directed by management.

• knowledge of telecommunication and computer skills including, but not limited to multi-line phone systems, call center software, microsoft office suite, especially excel, outlook and word.
• knowledge of database structures and fields.
• skill with computers and data processing operations.
• skill in customer service and/or call center experience.
• ability to pay close attention to detail and critical thinking.
• ability to process information logically, prioritize, and solve problems.
• ability to plan, organize, multi-task, utilize various web resources/conduct web research, and coordinate work assignments.
• ability to communicate effectively, both verbally and in writing in a courteous and…