Branch Customer Service Rep - Gainesville, FL

Job Type:

Full time

Hourly

• Gainesville, FL

• Monday - Friday 8:30am - 5:30pm

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group,you’llbe the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

• Member Service & Sales:
  
  Greet, service, and support members by promoting and selling membership, travel products,select banking products, and other ACG offerings.

• Lead Generation & Promotions:
  
  Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.

• Customer Support & Problem Resolution:
  
  Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.

• Cashiering & Payment Processing:
  
  Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.

• Branch & Team Support:
  
  Provide administrative support to travel and insurance sales staff during peak periods andparticipatein office activities that support branch goals.

• Additional Responsibilities:
  
  Perform other duties as assigned.

• High School Diploma or equivalent

• Customer
  
  Experience:
  
  Experience working in a customer-focused environment and delivering timely, helpful solutions.

• Problem Solving & Ownership:
  
  Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.

• Digital Confidence:
  
  Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

• Organization & Prioritization:
  
  Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

• People-First Service Mindset:
  
  Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.

• Communication & Teamwork:
  
  Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

• Accuracy & Attention to Detail:
  
  Perform basic mathematical calculations accurately to support monetary transactions.

• Adaptability & Pace:
  
  Work under pressure in a high-volume, fast-paced customer service environment.

• Schedule Flexibility:
  
  Work irregular hours, including holidays and weekends, andparticipatein community events when needed.

• This is an in-office position.
  
  Employees willserviceACG members in-person and are based on site in an ACG branch facility.

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.)

• Competitive hourly wage of $19.00–$21.50, based on experience,plusadditionalincentives and annual bonus potential based on performance.

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term…