Clin Svc Representative

Clin Svc Representative I

Job No: 539514
• Work Type:
Full Time
•

Location:

Main Campus (Gainesville, FL)
• Department: DN-PROSTHS RESIDENT PROG

Clinical Service Representative I. Responsibilities include patient communication and administrative support, clinical and laboratory support, and training and other duties.

• Patient Communication and Administrative Support
  • Greet patients, answer telephones, triage patient needs, process referrals, and schedule appointments.
  • Conduct appointment follow‑up using the House Calls system.
  • Maintain accurate and timely written and verbal communication, including contact notes and attachments in the patient record.
  • Communicate on non‑patient related matters as needed.
  • Advise patients on clinic policies and procedures.
  • Serve as liaison between patients and residents regarding account questions, treatment progress, and health updates.
  • Notify the program director, attending faculty, and/or treating resident of any patient dental problems, concerns, or complaints.
  • Coordinate with other departments on multi‑disciplinary cases and resolve issues related to electronic dental records.
• Clinical and Laboratory Support
  • Assist faculty and residents with patient care at chairside and in the laboratory, including mixing materials and patient communication.
  • Set up and break down dental operatories for patient appointments.
  • Maintain dental instruments, equipment, and operatories in a clean and functional condition.
  • Assist patients, including those with disabilities, in safely entering and exiting dental operatories and treatment chairs.
  • Assist with or perform emergency procedures such as closed chest compressions, mouth‑to‑mouth resuscitation, and oxygen administration.
  • Clean, package, and sterilize dental instruments.
  • Organize and maintain inventory of dental supplies; place orders as needed.
• Training and Other Duties
  • Stay current with new equipment, materials, and techniques through in‑service training and continuing education.
  • Perform other duties as assigned by the supervisor and/or program director.

$16.00–$18.00/hr, commensurate with education and experience.

University of Florida offers low‑cost State Health plans, a number of dental plans, and vision coverage. Domestic partner coverage through Gator Care is also available. Optional plans such as life, disability, legal, and accident insurance are offered.

The university provides competitive pension plans, investment accounts, and voluntary add‑ons such as 457 deferred compensation and 403(b) plans.

Leave programs include vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. Employees accrue approximately 22 vacation days, 13 sick days, and 4 personal leave days annually. Paid family leave is available for up to eight full weeks over a 24‑month period.

Employees are eligible for the Gator Perks discount program, providing savings at various businesses and retailers. Benefit options are accessible through the UF Teams Benefits portal.

High school diploma or equivalent.

• Education & Training
  • Dental assisting certification
  • Cardiopulmonary resuscitation (CPR) certification
  • Radiology certificate
• Experience
  • Working in a dental or medical office, using Microsoft Office, and dental assisting.
• Knowledge
  • Knowledge of dental terminology.
• Skills
  • Computer skills
  • Customer service skills
  • Dental assisting skills
  • Social skills; works well with administrative staff, faculty, dental students, and patients.
  • Organizational skills
• Abilities
  • Follow written and verbal instructions.
  • Carry out duties with minimal instruction.
  • Instruct patients in dental techniques.
  • Work under pressure.
  • Pay close attention to detail.
  • Establish and maintain effective working relationships.
  • Communicate effectively verbally with diverse individuals.
  • Maintain confidentiality.
• Physical Qualifications
  • Good visual acuity to manipulate dental materials safely.
• Other Qualifications
  • Self‑motivation.

Yes.

The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please contact the provided numbers or visit Accessibility at UF.