Manager, OneStop Enrollment Services; Enrollment Management

Overview

The University of Florida's Division of Enrollment Management is seeking a dynamic, service-driven leader to join our team as the One Stop Manager. This role is central to our collaborative work across the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar. As the leader of a high-volume, fast-paced service unit, you will guide a team of One Stop Advisors who deliver integrated, student-centric enrollment support through virtual, self-service, and in-person channels.

You will oversee daily operations, elevate training and service quality, and help streamline access to UF's full suite of enrollment services.

• Management & Team Leadership
  • Directly supervise One Stop advisors and manage day-to-day operations.
  • Provide leadership, coaching, and direction to support high-quality enrollment services.
  • Monitor daily caseloads across phone systems, Gator
    360, and service queues to ensure service-level expectations are met.
  • Handle escalated cases and collaborate with core office leadership on matters requiring advanced expertise.
• Hiring, Training, & Staff Development
  • Coordinate hiring, onboarding, and performance evaluation of One Stop advisors and student assistants.
  • Ensure timely communication and training on policy or procedural updates affecting enrollment services.
  • Collaborate with the Assistant Director for One Stop Training to develop and refine training materials.
• Frontline Student Support
  • Provide direct enrollment services to students, families, and other constituents via in-person, online, and phone interactions.
  • Monitor customer satisfaction and provide feedback to leadership.
• Other Duties
  • Generate and maintain statistical reports to support strategic planning and decision-making.
  • Assist with presentations and workshops for prospective and current students and families.
  • Perform other duties as assigned.

Required: Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

Preferred:

• Previous supervisory experience
• Strong organizational skills with the ability to set priorities and meet deadlines
• Excellent verbal and written communication skills
• Strong analytical, independent judgment, and problem-solving abilities
• Proven customer service excellence and professionalism when handling sensitive situations
• Experience with financial aid, registrar, admissions, billing, or student support services
• Proficiency in automated systems (Microsoft Office, email, administrative software); working knowledge of People Soft, Gator
  360, and student records systems preferred

Expected Salary: $57,000 annually

Benefits:

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu).

Special Instructions To Applicants: Applicants must upload the following documents to be considered for the position:

• Cover Letter
• Resume
• List of References

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call  or the Florida Relay System at  (TDD) or visit Accessibility at UF.

Copyright ©2025  Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency.