Extension Program Ast

Job Description

• Assist Extension faculty with scheduling Extension events (e.g., workshops, symposia, conferences, webinars)
• Assist Extension faculty with coordinating local arrangements for in-person events (e.g., space reservations, accommodations)
• Assist Extension faculty with developing and producing materials and supplies needed on-site for events (e.g., displays, name tags)
• Coordinate with state agencies and associations to secure continuing education credits (CEUs) for event attendees
• Assist Extension faculty with event attendee registration and Q&A (e.g., PEARS and Event Brite registration)
• Process financial documents related to events, like receipts, invoices, and expense reimbursements
• Extension events may include, but are not limited to, county agent In-Service Trainings (ISTs), the Urban Innovation Hub Annual Symposium, a sustainable vegetable production conference, the Southeast Pest Management Conference, and others

• Fielding questions from clientele regarding Extension Online Learning course offerings
• Assisting with student registrations and receipt of Certificates of Completion
• Assist with the administration of collaborative, multi-faculty Extension Online Learning course offerings
• Coordinate with ENY Extension faculty who have IFAS Extension Online offerings to troubleshoot and answer student questions

• Work with Extension faculty to develop and/or update web-based educational resources and other modalities
• Work with Extension faculty to assist with minor updates to sun setting EDIS publications (e.g., hyperlink updates)
• Collaborate with ENY Communications Team to develop ENY Annual Impacts report / info graphic
• Collaborate with the ENY Communications Team to develop ENY Extension marketing materials, ads, or newsletters
• Build proficiency in CRM technologies and processes to improve and maintain clientele communication

• Collaborate with Extension faculty in Entomology and Nematology, key collaborators, and the Program Development and Evaluation Center
• Enter clientele evaluation survey data captured by Extension faculty
• Input faculty-developed evaluation surveys into survey tools and delivery platforms
• Distribute and promote faculty-developed surveys to target clientele groups
• Collect impact summaries from ENY Extension faculty
• Maintain a databased of survey results (including clientele testimonials and success stories) that can be queried for reports

Classification

Title:

Extension Program Assistant

Classification

Minimum Requirements:

High School diploma or equivalent

Expected Salary: $21.07 - 23.95 per hour; commensurate education and experience

• High School diploma or equivalent
• Valid driver's license

• Bachelor’s degree in biology, entomology, horticulture, or agricultural education and communication, or other agricultural science discipline
• Five years of experience working in a similar role may substitute for degree qualifications
• Experience in science communication and customer service
• Knowledge of biological sciences, especially entomology terminology and methods associated with these sciences
• Experience with Cooperative Extension
• Ability to work independently
• Proficiency with computer software and services including Microsoft Excel, Word, PowerPoint, Forms, and other applications;
  Qualtrics;
  Canvas Learning Management System;
  Event Brite;
  Canva or Adobe programs; CRM software and platforms (e.g., Salesforce)
• Must be flexible and able to adjust to changing work priorities and varied assignments
• Customer service-oriented with demonstrated ability to maintain effective work relationships with faculty, staff, students, and diverse professional clientele