Academic Program Spec II

Classification

Title:

Academic Program Specialist II

Classification

Minimum Requirements:

Bachelor's degree and three years of relevant experience; or an equivalent combination of education and experience.

Job Description:

Academic Advising and Student Success Support

Provides academic advising to current and prospective students regarding degree requirements, curriculum pathways, registration processes, academic policies, and program expectations. Assists students in developing academic plans aligned with educational and career goals. Responds to student inquiries and concerns in a timely and professional manner. Refers students to appropriate campus resources and support services as needed. Maintains advising records and documentation in accordance with institutional requirements.

Student Retention and Academic Progress Monitoring

Monitors student academic performance through degree audits, academic records, and institutional reporting tools. Identifies students experiencing academic challenges, including academic warning, probation, or grade point average deficiencies. Contacts students to discuss academic standing and available support options. Assists students with developing strategies to improve academic performance and remain on track toward degree completion. Documents student interactions and interventions.

Admissions and Applicant Services Administration

Coordinates admissions-related activities for assigned academic programs. Reviews applications and supporting materials for completeness and compliance with established requirements. Maintains applicant records and updates application status information. Communicates with prospective students regarding admission requirements, deadlines, and procedures. Supports departmental admissions processes and assists with preparation of admission-related reports and documentation.

New Student Onboarding and Orientation Coordination

Coordinates onboarding activities for newly admitted students. Assists with the planning, organization, and delivery of orientation and transition programs. Provides information regarding university policies, program expectations, registration procedures, and available resources. Ensures students receive accurate and timely onboarding communications. Supports activities that facilitate successful student transitions into academic programs.

Certificate, Concentration, and Specialization Administration

Manages certificate, concentration, specialization, and related academic program processes. Reviews eligibility requirements and verifies completion of program criteria. Coordinates approvals, documentation, and processing requirements with academic departments and administrative offices. Maintains accurate records and communicates requirements and status updates to students. Ensures compliance with institutional policies and program guidelines.

International Student Support and Compliance Coordination

Provides guidance to international students regarding university policies, academic requirements, and institutional processes. Assists students with understanding procedures related to visa requirements, Curricular Practical Training (CPT), and Optional Practical Training (OPT). Coordinates with appropriate campus offices and partners to ensure students receive accurate information and referrals. Maintains awareness of applicable regulations and institutional requirements affecting international students.

Student Records Management and Regulatory Compliance

Maintains confidential student, admissions, and academic records. Ensures accuracy, completeness, and security of information within institutional systems. Generates reports and conducts data reviews to support operational and programmatic needs. Supports compliance with applicable policies, regulations, accreditation standards, and records management requirements. Maintains organized electronic and physical filing systems.

Technology and Systems Administration Support

Utilizes student information systems, degree audit software, customer relationship management platforms, and related technologies to support advising, admissions, record management, and student success initiatives. Assists with data entry, reporting, system updates, and troubleshooting activities. Supports implementation of new technology tools and process improvements that enhance operational efficiency and student service delivery.

Other Duties as Assigned

Performs other related duties as assigned to support departmental, college, and institutional goals and objectives