Manager, Outside Plant Engineering

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Are you passionate about human resources and thrive in a fast-paced, dynamic environment? IQ Fiber is seeking an experienced, energetic, and engagement-driven HR generalist to join our team!

As a Human Resources Generalist, you'll partner with department leaders to provide strategic human-centered HR support, while managing various operational tasks and contributing to the implementation of our full-cycle HR strategy. Your responsibilities will include implementing and maintaining HR programs aligned with company values that support each department in fostering a positive, productive, engaging, and fun work environment.

The primary function of this position is to assist in developing plans for the implementation of new plant design, engineering, and construction of a FTTP network. This position is responsible for managing the construction, and maintenance of the fiber infrastructure. Building relationships with local municipalities and overseeing the quality of work being delivered by IQ Fiber contract partners. Meeting objectives to maximize ROI and meet customer expectations while controlling expenses.

A strong understanding of Network Engineering, Fiber Optic design, permitting, construction, testing, and splicing is required.

As an OSP leader, you will manage and coordinate outside plant engineering and maintenance using both in-house and contract resources to accomplish assigned projects. In addition, some project management of residential projects is necessary.

Successful candidates will have a clear understanding of fiber design, splicing matrix sheets and documentation requirements.

• Manage field survey of existing or proposed outside plant construction and installations including aerial and underground network facilities and associated infrastructure.
• Assign, work for planned FTTP (Fiber to the premise) construction projects.
• Costing of FTTP for new MDU, Commercial and ROE properties.
• Manage and coordinate outside plant construction using both in-house and contract resources.
• Manage installation of fiber architecture in multi-tenant buildings.
• Responsible for managing an OSP team of Supervisors, Fiber technicians, Engineers, Locators and Construction Technicians.
• Responsible for personnel administration and development of outside plant engineering staff including hiring, mentoring, evaluating, and disciplinary action if necessary.
• In the development of the team members, this position must have a vast knowledge of splicing techniques, troubleshooting techniques, network architecture, documentation necessities and end-to-end process.
• Train personnel and develop competencies and expertise in others on splicing, troubleshooting, network architecture.
• Support troubleshooting of systems as necessary and lead in the restoration of all plant repairs.
• Manage system performance while responding to customer inquiries, as necessary.
• Responsible for supporting and enforcing the methods, procedures and practices related to the Company’s Outside Plant Splicing, Construction and Fiber Optic documentation policies.
• Respond to the needs of a 24/7/365 operation.
• Must be able to work after hours and weekends. Remain in service during outages until resolved.
• Exceptional leadership skills and a hands‑on visible approach to staff management and interaction are required.
• Other duties as…