Sr. Real Estate Loan Servicer

Role:

The Senior Real Estate Loan Servicer oversees construction loan servicing, including reviewing draw requests, conducting project inspections, and ensuring compliance with loan agreements. Coordinates with borrowers, contractors, and stakeholders to ensure timely and accurate disbursements while managing risk. Performs all other loan servicing duties within the department and serves as a seasoned resource for the Real Estate Loan Servicer and the entire real estate lending department.

Provides exceptional member service and ensures all required notifications and compliance standards are met.

• Reviews and analyzes borrower draw requests by verifying project progress against approved construction schedules and budgets, and approves or denies disbursements based on compliance with loan terms. Schedules on-site inspections to evaluate construction progress, identify potential issues, and ensure loan funds are used appropriately. Monitors project costs in relation to the approved budget, identifies potential cost overruns, and communicates concerns to both borrowers and management.
• Processes daily, weekly, and monthly reports to support servicing of the first mortgage real estate portfolio, including escrowed taxes and insurance, PMI monitoring, credit reporting files, monthly statements, and late payment notices. Prepares and distributes HELOC renewal letters and adjustable-rate HELOC change notices in accordance with regulatory and investor requirements.
• Reviews payment reports and performs daily transactions as needed for the mortgage portfolio, provides payoff quotes, and runs any necessary payment corrections.
• Funds and completes post-closing processes for real estate loan files, including review and verification of recorded mortgages and final title policies.
• Processes and funds indirect mobile home loans.
• Force places taxes and collateral protection insurance as required for non-escrowed loans.
• Performs other related duties as assigned.

Three years to five years of similar or related experience.

A two-year college degree or commensurate work experience.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Mortgage loan or related experience required. Must have good communication skills. Ten key calculator, typewriter and keyboard skills. An advanced working knowledge of Microsoft Excel and Word. Time management and organization skills are critical.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand;

walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Traditional office setting.