Mortgage Processing Manager

At Radiant Credit Union, we’re a team that thrives on building brighter futures for all through strong financial foundations. We’re looking for genuine, motivated individuals who enjoy connecting with people to join us in delivering exceptional service. If you're seeking a stable, growth-oriented career where work makes an impact, we’d love to meet you!

We believe everyone who works with us at Radiant should have the power to shine.

Our culture is built on connection, care, and community impact. We’re passionate about creating brighter futures by investing in the places we live, work, and play - and that starts with our people. Integrity guides everything we do, and our people are empowered to explore new ideas, grow with purpose, and help shape meaningful experiences for our members. We celebrate the unique light each person brings and foster a welcoming, inclusive environment where everyone feels valued.

For all in our community, we go the extra mile to create moments that feel personal and thoughtful, because our members and teammates deserve nothing less than exceptional care and service.

To us, taking care of our team includes professional, financial, and personal wellness. Our comprehensive benefits package includes health, dental, and vision insurance, along with access to telemedicine. We offer a generous PTO accrual, eleven and a half paid holidays (bank holidays!), and programs like our Employee Assistance Program, gym reimbursement, and education reimbursement to make sure our people are taking time to rest, stay active, and grow.

A team of employees who are appreciated and supported is a team that creates the best member experience, so we're committed to setting the standard for how people should be treated.

For more than 50 years we've been a place where community is created and strengthened. We've built our foundation on being a place that builds brighter futures for all.

Be part of our team, start your Radiant journey today.

Position:Mortgage Processing Manager

Location: Gainesville, FL

Remote Status: On-Site

Job :267-2026

# of Openings:1

Mortgage Processing Manager

Responsible for the daily functions of mortgage processing department and processing staff. This includes all processing functions, document preparation, quality control, document imaging, and reporting. Directly oversees the mortgage processing team to ensure the department meets all operational, service, and production metrics. Supports the centralized lending center and mortgage origination teams in the absence of their direct supervisors.

• Manages the day-to-day operations of the mortgage processing department to include recruiting, hiring, training, coaching, disciplining, and developing all processing staff to achieve operational, member service, and production metrics. Recommends appropriate personnel actions and administers performance evaluations, performance improvement plans, and disciplinary actions as needed. Ensures required deadlines are met for all loans in the pipeline. Maintains current knowledge of all rules, regulations and laws that apply to mortgage and consumer lending as well BSA, OFAC, USA Patriot Act, CIP, and AML.
  
  Ensures that operational procedures and policies follow State and Federal regulations as well as internal compliance requirements. Maintains a working pipeline as needed to support mortgage processors.
• Maintains communications with VP of Lending, lending specialists, other department managers, underwriting personnel, and funding personnel to ensure all borrowers receive an industry leading lending experience. Identifies procedural revisions or policy changes through teammate feedback, data analysis, quality control findings, compliance updates, and loan origination software (LOS) enhancements. Makes recommendations as revisions are identified.
• Stays up to date on LOS capabilities and enhancements. Serves as a Subject Matter Expert (SME) for the mortgage and consumer lending LOS platform and participates in team projects to maintain optimal efficiencies with the platform.
• Develops and maintains relationships with community members,…