Teller - Gainesville, GA

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues.
• Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with the job function.
• Knows and ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.

Performs the following teller duties:

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks within assigned limits.
• Balances transactions daily.
• May service/balance an ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• 18 months or less experience required.
• Perform teller duties.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge:
  Good interpersonal skills, good computer skills, and the ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through Docu Sign as assigned.
• Additional training may be required depending upon experience.

Must be able to lift up to 50 pounds; must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

Travel may be required to attend meetings or training as needed.

450 E.E. Butler Parkway, Gainesville, Georgia 30501

Equal Opportunity Employer, including disabled/veterans.