Coordinator, Student Financial Services

Job Summary

The Office for Finance is committed to fulfilling Santa Fe College's mission by providing the highest quality fiscal services. The Coordinator for Student Financial Services will recommend, implement, and manage approved student financial control procedures and processes to ensure compliance with College Rules, the laws of the State of Florida, and federal and state student financial aid regulations. The coordinator will apply generally accepted accounting principles to a variety of fiscal transactions, exercise professional judgment in developing policies and procedures, and utilize a working knowledge of accounting principles and practices.

$47,575.00 Annual

• Provides superior student‑oriented customer service both internally and externally.
• Liaises closely and collaboratively with the Financial Aid department, Office of the Registrar, peers in the Office for Finance, and various student and academic affairs departments.
• Ensures transactions are in accordance with all rules and regulations pertinent to Student Financial Services.
• Coordinates the follow‑up on deferment of tuition and fee programs to ensure payments are received on schedule.
• Monitors Student Accounts receivables to ensure complete, accurate, and up‑to‑date records and analyzes delinquent account data.
• Performs due diligence on delinquent accounts, up to and including referral to the college's collection agencies.
• Records and reconciles various loans, grants, and scholarships.
• Analyzes and resolves discrepancies within student financial accounts and general ledger departments, ensuring follow‑up and timely resolution.
• Prepares, processes, and completes account journal entries and payment requests.
• Provides resolution to various student accounting issues and/or complaints, dealing directly with students.
• Resolves complex and escalated customer service issues, dealing directly with students.
• Performs general cashiering duties when needed.
• Assists with preparing various fiscal reports regarding fee waivers and annual write‑off information.
• Assists the Bursar in data compilation, financial analysis, and 1098T processing.
• Assists the Bursar in managing student financial service operations, including fiscal oversight, development of cash handling policies, procedures, and internal controls.
• Assists the Bursar in planning and implementing system or procedure improvements for student accounts and cashier accounting systems.
• Supports departments and auditing authorities during the auditing process.
• Supervises assigned staff.
• Travels between SF locations as needed.
• Participates in events, committees, and other college activities to provide service to the college.
• Complies with all published College Rules, procedures, guidelines, and laws governing public employees, including document retention, FERPA, and confidentiality.
• Strictly honors privacy, security, and confidentiality of records and other sensitive information according to appropriate regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

• Required: A bachelor’s degree in business, accounting, finance, financial management or a related field with two (2) years of relative experience in financial services and/or a combination of related education and experience equal to six (6) years.
• Additional Requirements: A criminal background check will be conducted. Applicants must have a valid Florida Class E driver’s license and be authorized to drive for the college.
• Preferred: Working knowledge of student financial services processing and general accounting; prior experience in financial services at an institution of higher education.

• Ability to work successfully in a multicultural environment.
• Adaptability to change and ability to support rapid growth.
• Analytical aptitude and problem‑solving skills.
• Effective communication, diplomatic, empathetic, and tactful.
• Critical thinking and judgment.
• Customer service skills; patience and persistence with students of varying computer proficiency.
• Ethics; integrity,…