Member Experience Advisor

At Radiant Credit Union, we’re a team that thrives on building brighter futures for all through strong financial foundations. We’re looking for genuine, motivated individuals who enjoy connecting with people to join us in delivering exceptional service. If you're seeking a stable, growth-oriented career where work makes an impact, we’d love to meet you!

Position: Member Experience Advisor

Location: Gainesville, FL

Remote Status: On‑Site

Job : 304-2026

# of Openings: 1

• Proactively engage and educate current and prospective members. Resolve issues, develop and maintain member loyalty, and solicit member feedback to improve credit union performance.
• Interact, listen, and engage members to establish, expand, and retain consumer and business member relationships. Supports credit union initiatives and enhance the member's overall reputation.
• Develop member financial solutions and apply need‑based sales techniques, achieve performance goals.
• Partner with team and credit union leadership to identify and resolve the root‑cause of problems, form creative solutions, and expand credit union opportunities.
• Deliver strong sales performance while practicing ethical sales behaviors following Credit Union's core values of Integrity and Honesty; always act in the member's best interest when offering additional products and services.
• Strictly adhere to all regulatory requirements, maintain accuracy, and apply organizational policies and procedures in all activities.
• Perform other duties as assigned.

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal
  
  Skills:
  
  Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Other
  
  Skills:
  
  Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.

Our comprehensive benefits package includes health, dental, and vision insurance, along with access to telemedicine. We offer a generous PTO accrual, eleven and a half paid holidays, and programs like our Employee Assistance Program, gym reimbursement, and education reimbursement to make sure our people are taking time to rest, stay active, and grow.