Floating Universal Banker - Gainesville, GA

Position Summary

The Universal Banker serves as a full‑service, single point of contact in the branch for South State customers' financial needs. The position operates in the dual capacity of a teller and a full‑service relationship (FSR) representative and is responsible for contributing to the financial growth of the bank.

• Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
• Know and understand the bank’s products and services, including features, benefits, regulations, and pricing structure.
• Identify customer needs and opportunities by listening and making referrals as outlined in the position goals.
• Maintain neat and professional personal appearance in accordance with bank policy.
• Ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer‑facing technology and enroll customers in self‑service options.
• Follow all policies and procedures to minimize operational errors and maintain proper workflow.
• Follow branch security and audit procedures and maintain understanding of security device functions.

• Process transactions for savings, checking, and loan accounts.
• Maintain a neat and orderly work area.
• Assist in guiding and training new tellers.
• Allow customers access to safe deposit boxes.
• Cash checks and process savings withdrawals within prescribed limits.
• Sell certified checks.
• Balance transactions daily.
• Service or balance ATMs as required.
• Utilize the branch capture system.
• Follow branch policies and procedures to minimize operational errors.

• Open new deposit accounts and manage services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explain policies and procedures to customers.
• Resolve customer problems and complaints with courtesy and discretion, directing difficult issues to appropriate resources.
• Make customer relationship opportunities through product knowledge and service excellence.
• Show sincere appreciation for each customer's time and business.
• Follow branch security and audit procedures.
• Ensure accurate and timely completion of branch records, reports, and correspondence.

• One year of teller or cash‑handling experience and at least six months of customer relationship building or sales experience.
• Demonstrated expertise in Teller II and basic FSR job functions.
• Additional responsibilities may include vault responsibilities or backup vault responsibilities.
• Float to different offices in an area to accommodate staffing needs.
• Other duties as assigned.

• High school diploma or equivalent.
• Cash handling, sales, or customer service experience; previous banking experience preferred.
• Good interpersonal, computer, and written communication skills; ability to read, write, speak, and understand English.

• South State Way New Team Member Orientation.
• Teller Foundations.
• Banker Foundations.
• All assigned regulatory and compliance training.
• Acknowledgement of all policies through Docu Sign as required.
• Additional training may be required depending on experience.

Must be able to lift up to 50 pounds and maintain a standing, walking, or seated position for the duration of a typical shift.