Ops Helpline Operator

The State Personnel System is an E-Verify employer.

Requisition No: 875591

Agency:
Agriculture and Consumer Services

Working Title:

OPS HELPLINE OPERATOR -

OPS HELPLINE OPERATOR (Class

Title:

OPS INFORMATION SPECIALIST I)

Florida Department of Agriculture & Consumer Services

Division of Plant Industry

Open Competitive Opportunity – Part‑time Other Personal Services (OPS) Position

Paris Grey
Phone:

A high school diploma or its equivalent and four (4) years of experience in customer service, news reporting, editing, public relations, public information, advertising, marketing, mass communications or journalism can substitute on a year‑for‑year basis for the required college education.

A bachelor’s degree from an accredited college or university.

Requires possession of a valid Class E driver license.

Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates must provide a credential evaluation from an approved agency.

• All fields in the Candidate Profile must be completed; an attached resume is not a substitution for the required information.
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position.
• Responses to qualifying questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture & Consumer Services values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.

To maintain fairness and integrity, applicants must provide honest and authentic responses during all stages of the evaluation and selection process. Use of artificial intelligence tools to answer qualifying questions or participate in interviews will be considered.

Benefits include a Linked In Learning training account.

Monday to Friday, either 8:00 a.m. to 1:00 p.m. or 9:00 a.m. to 2:00 p.m.

• Research division and department programs and services with internal and external resources to assist with customer inquiries.
• Enter database records for triaging to department programs and public records purposes.
• Email customers with relevant information.

• Take inbound and outbound calls to provide customers with information and assistance for ongoing programs and take messages for pertinent parties using the database and email.
• Serve as back‑up receptionist for daily breaks and gaps in coverage.
• Assist with inventory and distribution of materials for the division, the public and stakeholders.
• Mails program information to the public as requested.

• Provide support as needed to management.

• Knowledge of telecommunication and computer skills including multi‑line phone systems, call center software, Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge of database structures and fields.
• Skill with computers and data processing operations.
• Skill in customer service and/or call center experience.
• Ability to pay close attention to detail and critical thinking.
• Ability to process information logically, prioritize, and solve problems.
• Ability to plan, organize, multi‑task, utilize web resources and conduct web research, and coordinate work assignments.
• Ability to communicate effectively, both verbally and in writing, in a courteous and professional manner.
• Ability to establish and maintain effective working relationships with coworkers and the public.
• Ability to work independently and as part of a team.

Participation in state group insurance (must meet eligibility requirements), Florida Deferred Compensation Plan (457b), and State of Florida 401(a) FICA Alternative Plan.

GAINESVILLE, FL 32601

For assistance, call the People First Service Center at  Monday to Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, the State of Florida is an EEO employer.