Operations Review Specialist

Operations Review Specialist

This position supports the Electronic Benefits Transfer (EBT) Program Office by performing daily operational tasks. The incumbent participates in the design, development, testing, implementation, and ongoing operations of the EBT/EFT system, including pilots and expansions. Responsibilities may also include assisting with public awareness efforts related to EBT/EFT initiatives.

Job duties and responsibilities include, but are not limited to the following:

• Serve as the primary for daily end-to-end reconciliation of all funds, ensuring compliance with federal regulations and accounting practices.
• Monitor EBT/EFT reports for suspicious activity.
• Monitor EBT/EFT services contract performance indicators.
• Provide leadership and coordination for statewide staff with EBT/EFT responsibilities.
• Coordinate activities related to system design, development, testing, implementation, and ongoing operations.
• Oversee policy analysis and evaluation to ensure compliance with federal regulations and Florida Statutes.
• Act as liaison to federal oversight agencies.
• Coordinate EBT disaster services.

Knowledge, skills, and abilities (KSA's) include:

• Knowledge of Economic Self Sufficiency programs.
• Knowledge of Electronic Benefits Delivery Payment systems.
• Ability to collect, analyze, and evaluate data to solve problems, develop alternatives, and improve management and operations practices.
• Ability to organize complex data into logical formats for reports and other written materials.
• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Ability to independently plan, organize, and complete assignments with minimal supervision.
• Ability to interpret and apply rules, regulations, policies, and procedures.
• Ability to develop policies and procedures.
• Ability to conduct fact‑finding research.
• Strong problem‑solving skills.