911 Specialist

Job Title

This is responsible work providing specialized technical support and research for County-wide 911 services.

Graduation from high school or equivalent and three years of experience working in emergency service communications with 9-1-1 systems or any equivalent combination of training and experience. Applicants within six months of meeting the minimum education/experience may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7;
Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.

Successful completion of all applicable background checks pre-hire and ongoing are required. A sworn affidavit attesting to the non-use of tobacco products.

Tobacco affidavit link: alachuacounty.us/Depts/HR/Documents/ADA Compliant/AC Tobacco

This is an emergency essential classification. Upon declaration of a disaster and/or emergency, employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Researches inaccurate wireless 911-caller location information and validates with 911 service providers to rectify the inaccurate location information. Receives correspondence from Telco's unable to acquire telephone service for customers due to addressing discrepancies and resolves the situation.

Assists with management and readiness of the backup 911 center. Assists with monitoring the maintenance and functionality of the county's 911 system on a 24/7 basis, thereby protecting the life and safety of the county's residents and visitors. Coordinates 911 infrastructure related activities among all emergency service agencies and equipment service providers to ensure the 911 system performs smoothly, reliably, efficiently, and cost effectively in concert with statewide emergency communications objectives.

Responds to all 911 service and equipment interruptions within the primary and backup 911 centers. Tracks and manages the interruption to conclusion. Reports results. Investigates and resolves Emergency Call Routing Function (ECRF), Location Validation Function (LVF), and Location Information Server (LIS) faults in concert with the Next Generation Core Services (NGCS) provider. Supports the PSAP communications needs during activations of the Emergency Operations Center (EOC).

May be required to remain overnight or for extended periods of time. Assists with the development of planning processes for effective completion of projects, goals, including ascertaining the time for completion of projects, and allocation of duties to ensure the project is completed within the stipulated deadline. Develops guidance information, flow charts, quick reference guides, decision tree diagrams, and other resources to be used by 911 Operators, dispatchers, and supervisors.

Assists with the management of State and Federal 911 grant programs to include grant submission, review, management, and reporting. Receives inquiries from the PSAP and researches improper or suspicious call routing, either internally within Alachua County or to or from a contiguous or non-contiguous county. Liaisons with 911 wireless companies to ensure proper programming of their tower sites and database information to ensure proper routing of wireless 911 calls.

Routinely prepares, reviews, researches, and reports wireless activity to include but not limited to abandoned calls, Phase I calls;
Phase II calls;
Class of Service, etc. Operates, as required, County and/or personal vehicle to conduct site surveys associated with location information. Performs the duties listed, as…