Patient Representative

THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing excellent cardiovascular care to the people of North Central Florida. We are proud to be certified as a
GREAT PLACE TO WORK®. We are seeking a
CHECK-IN RECEPTIONIST
to join our team. Visit our web page at

ESSENTIAL FUNCTIONS:

• Greets patients and visitors in a polite, prompt, helpful manner. Provides any necessary instructions/directions.
• Helps patients needing assistance, involving management as appropriate.
• Provides all necessary paperwork for patients such as demographics and privacy forms. Obtains signatures as necessary.
• Updates patient information in chart.
• Scans insurance cards, verifies insurance eligibility, collects co-pays and co-insurance.
• Receives account payments from patients, provides account balances and issues receipts.
• Maintains strictest confidentiality.
• Maintains clean, orderly waiting area including beverage area and reading materials.
• Answers phones in pleasant and timely manner.
• Reconciles daily journals and cash.
• Follows clinical protocol in alerting appropriate personnel in emergency situations.
• Participates in education activities.
• Other duties as assigned.

EXPERIENCE: Minimum two years of experience in customer service including one year experience in a health care setting.

REQUIREMENTS:None.

KNOWLEDGE:

• Knowledge of reception tasks, clinic policies/ procedures, patient account policies, paperwork.
• Knowledge of how to use office equipment including phone, computer.
• Knowledge of customer service concepts including importance of appropriate image.
• Knowledge of emergency protocol.

PHYSICAL/MENTAL DEMANDS:Considerable sitting, walking, standing, bending, twisting, reaching. Must be able to transfer/transport patients safely. Occasional lifting or moving up to 50 pounds. Requires eye-hand coordination, finger dexterity. Vision must be correct to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods of time. Occasional stress related to workload and customers with problems.