Financial Counselor - ACU | Urology - Medical Plaza

Billing And Collection Specialist

To deliver excellent patient centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services. This includes: entering charges; applying coding/billing rules; maximizing collections; verifying insurance; obtaining authorizations for services; reviewing patient account detail; and financial counseling of patients. Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice.

May be required to float to other UFHP practices or flex time, as needed, for staffing.

Minimum Education and Experience Requirements:

• High school diploma or equivalent required.
• One year of experience in financial services, business operations, physician office settings, or customer service required.
• Two years of business, financial, or physician practice experience preferred.
• An associate degree or equivalent coursework may substitute for the one year of required experience.

Required Skills and Qualifications:

• Knowledge and experience verifying patient demographics and insurance information preferred.
• Strong customer service skills with excellent communication and telephone etiquette.
• Familiarity with CPT and diagnosis coding preferred.
• Ability to professionally collect patient payments and discuss financial responsibilities.
• Demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to work independently and collaboratively as part of a team.
• Ability to maintain accuracy, attention to detail, and professionalism when handling sensitive financial and patient information.

Licensure/Certification/Registration:

• None required.

Motor Vehicle Operator Designation:

• None required.