Pharmacy Technician Lead

The Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians.

• Provides customer service by answering the phone
• provides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do so
• answers non-clinical questions (when will shipment arrive, etc.)
• enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOB
  • enters all other information as required by company
• Enters prescription information accurately into computer system
  • correct drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent information
• Provides initial and ongoing training to Pharmacy Technician staff
• Responds to employee work process questions, ensuring that technicians are following company policies and procedures
• Assists Supervisor in assignment of workload and monitoring of efficiency and productivity of technicians
• Uses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriate
• Judgment
  • Makes effective choices
  • Uses policies, procedures, and/or guides to make good choices
  • Uses data and facts in order to make day-to-day decisions and involves others as needed
  • Recognizes what might be a problem and informs those who can correct it
• Customer Centered
  • Serves the Customer
  • Shows care and concern when speaking with customers
  • Ask questions in order to understand and meet customer needs
  • Uses policies and information in order to exceed customer expectations
• Execution and Results
  • Ensures work is done correctly
  • Works on top priorities first
  • Makes a consistent effort to get results
  • Meets deadlines
  • Takes action to solve problems so work can be completed in a timely manner
• Planning and Improvement
  • Accepts responsibility and meets expectations for own work
• Ethics and Compliance
  • Follows company policies and procedures
  • Shows integrity and ethical behavior in all work situations
  • Reports ethical and compliance issues promptly
• Adaptability
  • Stays focused on own work when faced with change or difficulties
  • Stays open and learns from assignments and feedback
  • Demonstrates ability to work in different areas of responsibilities

• A High School diploma or general education degree (GED) is required
• Must be a Registered Pharmacy Technician with the State Board of Pharmacy
• Prior Pharmacy and/or Supervisor experience helpful