Medical Office Specialist

Life South Community Blood Centers is looking for a professional, personable, and detail-oriented individual to join our team as a Medical Office Specialist in Gainesville, FL.

This office-based position serves as an important point of contact for donors and internal teams regarding medical and donor-related questions. The ideal candidate is comfortable communicating by phone, has a strong understanding of medical terminology, and enjoys working in a structured office environment where accuracy, confidentiality, and excellent customer service are essential.

• Generous Paid Time Off (PTO) plan
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Medical premium discount based on rate of pay
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day

• Communicate with donors by phone regarding eligibility questions, donation-related incidents, testing, notifications, and other medical matters
• Address and document donor eligibility questions accurately and professionally
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients
• Schedule donor re-entry testing and assist with donor reinstatement processes
• Perform donor notification functions while maintaining sensitivity and confidentiality
• Obtain and process requests for protected health information in accordance with HIPAA requirements
• Support administrative processes related to employee exposures and adverse transfusion events
• Coordinate calendars, meetings, call schedules, travel arrangements, correspondence, and other Medical Office administrative needs
• Collaborate with Nursing Services, Medical Directors, laboratories, Quality Assurance, Life Cord, and other departments to support Medical Office activities
• Maintain accurate documentation and appropriately handle confidential donor and medical information
• Assist with special projects and other Medical Office functions as assigned
• Participate in a shared weekend phone rotation from 9 a.m. to 5 p.m. to assist with urgent donor and blood component matters

• High school diploma or GED
• Excellent phone presence with strong verbal and written communication skills
• Ability to communicate professionally and compassionately with donors, employees, and other internal and external customers
• Familiarity with medical terminology and the ability to understand and communicate medical information
• Strong attention to detail and ability to accurately document sensitive information
• Ability to maintain strict confidentiality of donor and medical information
• Comfort working primarily in an office and desk-based environment
• Ability to work independently, stay organized, and manage multiple responsibilities
• Ability to understand and follow detailed written and verbal instructions
• Basic computer skills, including proficiency with Microsoft Office

• Associate degree or higher
• Previous administrative or medical office experience
• Previous blood banking or other healthcare-related experience

Life South is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our Life South team is dedicated to making sure the blood is…