Program Manager

Job Details:

Job Location:

Pinellas Park - 3491 Gandy Blvd, Suite 101B - Pinellas Park, FL 33781, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range: $67,500.00 - $72,500.00 Salary/year

The person in this position oversees the day-to-day operation, supervises all program non-clinical staff, and performs all administrative duties for the West Care Gulf Coast-Florida Program(s) as assigned. Person in this position helps to ensure that the program(s) function properly and in accordance with all state laws, CARF, and contracts. Reports to and works cooperatively with Regional Vice President.

• Assist with Gulf Coast-Florida program operations and administration.
• Oversee front desk operations to ensure appropriate coverage, professional customer service, accurate information, and efficient administrative processes.
• Oversee the referral and intake process, including monitoring incoming referrals, referral status, scheduling, and coordination with clinical and administrative staff to support timely access to services.
• Monitor and coordinate client flow throughout the program(s) to promote efficient scheduling, timely service delivery, and appropriate utilization of program resources.
• Oversee the collection, tracking, and reconciliation of client co-pays and other client financial responsibilities in accordance with organizational policies and procedures.
• Monitor billing processes and collaborate with appropriate billing and administrative staff to promote accurate and timely billing, resolve billing issues, and address outstanding documentation or other barriers affecting reimbursement.
• Oversee required program reporting and ensure reports, data, and supporting documentation are accurate, complete, and submitted within established time frames.
• Maintain and approve inventory of all office supplies for assigned location.
• Work cooperatively with Regional Accountant to process invoice statements, when applicable.
• Review and evaluate each non-clinical employee’s job performance on an annual basis. Provide individual feedback regularly.
• Supervise and review the work of all non-clinical staff.
• Develop and maintain professional collaborative relationships with the judicial system and community service providers.
• Act as West Care Gulf Coast-Florida's representative/liaison with other agencies regarding all Client/Service issues.
• Attends meetings and training opportunities in the community as requested by the Regional Vice President.
• Review and evaluate staff at least annually using direct observation and review of work, client interaction, completion of the agency-required eLearning courses and other required training.
• Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of West Care Foundation.
• Other duties as assigned.

• 2+ years of office supervisory experience preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously.
• Excellent communication skills.
• Attention to detail.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Superior organizational skills.
• Extremely strong computer skills, to encompass all Microsoft Office applications.
• Adherence to the highest standard of ethical conduct.
• Professional appearance and demeanor.
• During your tenure with West Care, there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that West Care may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

Minimum bachelor's degree from an accredited college or university with a major in counseling, social work, psychology, or related human services field.

None required.

Professional, business office setting. A minimum of 40 hours per week is expected but significantly more hours will be required from time to time. Completion of job duties may require working before and after normal working hours. Regular attendance is required. Being able to work as many hours as is necessary to complete job tasks is a required and essential duty of this position.

Requires mobility and physical activity:
Having an adequate range of body motion and mobility, to work in the office environment including standing and…