Clinical Service Representative - Patient Referral Team-Department of Neurosurgery

Clinical Service Representative I-New Patient Referral Team-Department of Neurosurgery

• University of Florida
• United States
• Sep 22, 2026

Medicine Full Time - Continuing

About University of Florida

At the University of Florida, we are a people of purpose. We're committed to challenging convention and ourselves. We see things not as they are, but as they could be. And we strive for a greater impact: one measured in people helped...

Position is responsible for answering intake/referral phone line and routing patient's calls to the correct team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information.

Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate, legible and complete phone message.

Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required.

Checks EPIC (Electronic Patient Record System) to ensure patient is a new patient and not a return.

Assists with generating medical record numbers for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient's medical insurance including dates of service, co-pays, deductibles and provider participation.

As needed, obtains from the PCP (primary care physician) an authorization number or contacts insurance carrier to obtain.

Responsible for filing pending referrals in alpha sequence.

$15.80-$19.68

High school diploma or equivalent.

• Epic experience
• Knowledge of medical terminology
• Solid organization skills