Office Coordinator

Office Coordinator

FPG Surgical Services Specialist Hialeah

777 E 25th Street # 420

Hialeah, Florida 33013

• This position is to function as a member of the administration team and completes assigned daily practice tasks to ensure smooth day to day operations in the FPG physician practice.
• The Office Coordinator backs up the Practice Manager and assists with all practice and administrative operations and takes on special projects in the office as assigned.
• Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.

• Primary responsible for Surgical Scheduling
• Organizes and schedules the workflow, assuring maximum use of OR time
• Provides superior customer service to internal and external Physicians and patients
• Communicates pre-procedure information to patient which may include date of procedure; arrival time; pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, pre-admission instructions answer patient questions regarding procedure)
• Collect's the copay, coinsurance and deductible for surgeries and procedures
• Obtains insurance authorization of all procedures and surgeries
• Charge post's all Provider charges related to the Hospitals
• The Scheduler will take on different and/or additional responsibilities as needed and deemed necessary by the Practice Manager.
• Provides a high level of customer service to all new and existing patients of the practice.
• Responsible to assist the Practice Manager with all practice operations
• Responsible to ensure new staff are trained and ready to work at the front desk.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Ensures all daily tasks are completed and that someone is always responsible to perform pre- visit planning.
• Works with Practice Manager to coordinate staff Schedules.
• Runs daily/weekly huddles in absence of Manager.
• Assists practice administrative and clinical staff with operational needs.
• Assist as requested with quality measures by way of appointment booking or list management.
• Responsible to place orders for administrative supplies as needed.
• Works with front desk staff who are not meeting copay and prior balance collection targets.
• Follows up with providers on missing slip and creates claims in Athena.
• Responsible to work assigned revenue cycle buckets as directed.
• Performs work in EMR buckets as directed and per practice need.
• Monitor clinical inbox buckets to ensure they are being worked.
• Must be able to work independently with little supervision.
• Adheres to FPG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

• Strong customer service excellence
• Excellent communication and interpersonal skills Bilingual English/Spanish preferred
• Microsoft Office, Word, Excel, and, and outlook.

• High School Diploma or equivalent
• Experience with Athena
• 3+years'experience as a Medical Secretary