Front Desk Supervisor - Hotel Supervisory

Basic Function

The Front Desk Supervisor ensures the accuracy, efficiency, and quality of all Front Office operations. This role supports guest satisfaction at the highest level while assisting with staff leadership, communication, and coordination across departments.

• Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue.

• Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel.

• Supervise team performance, attendance, professionalism, and overall conduct.

• Ensure check-in and check-out procedures are consistently followed.

• Maintain strong communication between Front Office and all hotel departments, especially regarding guest arrivals and departures.

• Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary.

• Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, departures, and pre-conference meetings.

• Follow up on VIP room blocks and inspect assigned rooms prior to arrival.

• Monitor and adjust room blocks as needed for special requests and suites.

• Review daily departure reports and update records accordingly.

• Perform daily/weekly key inventory and coordinate results with Engineering and Security.

• Review Housekeeping Reports to resolve discrepancies before the end of shift.

• Verify room revenue accuracy before daily close and complete nightly bucket checks.

• Deliver friendly, attentive, and efficient guest service at all times.

What are we looking for?

• Must be available to work a flexible schedule, including nights, weekends, and holidays

• High school diploma or equivalent required

• Previous hotel or resort experience preferred

• Genuine desire to make a positive impact on guests and team members

• Outgoing, engaging, and professional demeanor

• Strong computer proficiency

• Excellent verbal and written communication skills

• Ability to thrive in a fast-paced environment

• Ability to stand for the duration of the shift

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.