Guest Services Agent

About Our Property

Hotel Eleo at the University of Florida is one of the most exciting collegiate properties in the Pyramid Hotel Group Family. With its contemporary flair, 173 guest rooms, 1,200 square feet of meeting space and signature 3‑meal restaurant and bar, it is one of the best places to work in the Gainesville area.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay, provides a warm welcome, assists with luggage, and offers knowledge of the hotel, its amenities, and the local area.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Interact with all guests; the bell person/guest services attendant will welcome each guest to our hotel.
• Open the guest’s door if guests arrive by motor vehicle, welcoming them to the resort/hotel.
• Escort and orient guests to the front desk for check‑in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their room while explaining amenities and fun facts.
• Work with other attendants to ensure each guest has a personalized experience and always “dive” to open the door for all guests.
• Assist the lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees, doing more than just “the norm”.

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Must work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

$15

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.