Front Desk Agent

Position Overview

Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality, ensuring every guest feels valued and cared for from check‑in to check‑out.

• Provide friendly, efficient check‑in and check‑out services
• Handle all cashier and payment functions accurately
• Enter and update reservations, group blocks, and guest information
• Assist guests with local recommendations, property information, and concierge support
• Maintain a clean and professional front desk area and lobby presence
• Support guest needs with care, urgency, and professionalism
• Collaborate with all departments to ensure an excellent guest experience
• Monitor and maintain sundry shop inventory and transactions
• Collect guest feedback with enthusiasm and genuine interest

• High school diploma or equivalent
• Strong communication skills in English
• Comfort with basic computer and technology use
• A warm, welcoming, and helpful demeanor
• Ability to multitask and remain calm in a fast‑paced environment
• A genuine passion for hospitality and exceeding guest expectations

• Competitive pay and benefits package
• Work‑life balance and a supportive team environment
• Career growth opportunities with DH&R Hotels
• A workplace culture built on respect, teamwork, and positivity

$0.01 - $0.01

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.