Deployment Specialists

Deployment Specialists

We are seeking high-output, technically-minded problem solvers to lead customer trials and deployments. You’ll be on the front lines of onboarding customers and ensuring they have a smooth go-live experience. If you're dependable, detail-oriented, and thrive in fast-paced environments, we’d love to hear from you!

From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform.

You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it.

As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations. If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you.

This is a hands-on, customer-facing role focused on running and improving core processes. Examples of what you might do:

• Run successful trials
  : manage and run trials for prospects, including defining success criteria, managing the trial process so those criteria are met and converting trials to paying customers.

• Deploy new customers
  : coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live.

• Improve our operations
  : help us run a tighter ship by refining our tools and internal workflows.

• Shape the product
  : surface recurring issues or feature gaps to inform what we build.

We expect that strong candidates will have the following experience:

• Operations generalists with technical and/ or customer-facing experience in startups or professional services/ consulting - you’ve built a strong skillset and now want to dive into deploying software for customers

• Support engineers or technical customer operations professionals - you are used to fixing customers’ biggest and most urgent issues and this is your opportunity to take even more ownership of customer relationships and a product

• Technical product managers who are now looking to move into a more hands‑on and technical role, where you’ll be working directly with users and our product - not just steering things behind the scenes

Regardless of specific background, our ideal hire will be:

• Highly productive: You get a lot done and thrive in fast‑paced, high-output environments. You take pride in making problems disappear.

• Technically inclined: You’re not an engineer, but you’re confident working with data, understanding technical systems, and digging into details.

• A natural problem‑solver: You’re resourceful and persistent. When something’s broken, you roll up your sleeves and figure it out.

• Detail‑oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight.

• A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate.

Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:

• Scrappy and creative
  : when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.

• Persistent
  : you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.

• Pilot not passenger
  : at a fast‑growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.

• Excited to work in a fast‑paced, high‑growth, team‑based environment
  : we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.

• Competitive compensation, including equity

• Based full‑time, and…