Customer Support Specialist

Overview

Spherion Gainesville, FL has a client searching for a Customer Support Specialist to join their team. Gainesville, FL

Pay Rate: $21.59

Schedule:

Able to work 24 hours/week

• Act as the first point of contact for customer technical support issues.
• Provide basic troubleshooting and support (e.g., password resets, account assistance).
• Route tickets and escalate issues to Level 2 and Level 3 support as needed.
• Perform limited billing functions, including:
  Reviewing service agreements and contracts to determine charges and terms. Performing basic financial calculations (e.g., service charges, pr orations, amounts due, discounts).

• Strong verbal and written communication skills
• Punctual and reliable
• Previous help desk or technical support experience
• Basic networking knowledge (e.g., switches, routers, wireless access points)
• Comfortable working with multiple monitors
• Proficient in MS Word, Excel, Outlook, and Internet Explorer

Are you ready to start your next career? Please apply online at  or call us at  to inquire about our job opportunities. We offer Medical, Dental, 401(k) and bonuses! We pay weekly! Spherion Gainesville, FL is a drug free workplace. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

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