Documentation and Formatting Specialist

Overview

UF Information Technology (UFIT) is currently seeking a professional level Documentation and Formatting Specialist to join the UFIT Help Desk, a unit within UFIT. UFIT enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems. The UFIT Help Desk is the central IT Help Desk for the University of Florida, offering services including account support, Thesis and Dissertation formatting support, and IT knowledge management.

• Leading the UFIT thesis and dissertation formatting service.
• Curating the UFIT public knowledge base.
• Working with other departments in IT to create new offerings in the public knowledge base.
• Providing IT end-user support via phone, email, chat, and tickets.

Minimum Requirements

• Bachelor's degree in an appropriate area and one year of relevant experience or an equivalent combination of education and experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred

• Experience with the UF thesis and dissertation submission process and templates.
• Excellent customer service skills.
• Knowledge of KCS principles.
• Proven leadership experience.
• Excellent written and verbal communication skills.

Expected Salary
: $25.49 – $27.78 per hour; commensurate based on education and experience.

Exceptional Benefits
: UF provides various leave programs based on salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition, UF offers a competitive benefits package.

Special Instructions To Applicants

• Work visa sponsorship is not available for this position.
• A Level 2 Criminal Background Screening is required.

Application Materials

• Cover Letter
• Resume
• List of professional references with contact information (minimum of 3, with one from a previous or current supervisor)

The application must be submitted by 11:55 p.m. (E.T.) of the posting end date. This position is eligible for Veteran’s preference; if claiming, upload a copy of your DD 214 Member Copy 4. See the Veteran's Preference Page for more information.

Health Assessment Required
:
No