End User Computing Specialist

End User Computing Specialist I

Job No: 539982 | Work Type:
Full Time |

Location:

Main Campus (Gainesville, FL) | Categories:
Information Technology, Student Services | Department:  - SL-INFORMATION TECHNOLOGY

• Serve as the primary point of contact for phone and in‑person help desk support for staff, faculty, and residents in Division of Student Life departments, offices, programs, and on‑campus residences.
• Assist residents with the setup and software installation for personally owned computers.
• Enter and process work order requests using the web‑based work order management system.
• Answer calls, assist residents, and manage communication in a manner consistent with university policies.
• Ensure compliance with departmental and University policies, guidelines, and regulations.
• Write and maintain documentation, including internal IT staff wiki pages.
• Assist with the installation and implementation of desktop, mobile, and peripheral computing devices, printers, and wireless communication equipment.
• Help users with initial sign‑on and access to software and files as designated.
• Provide Tier 1 support for basic software and hardware issues; elevate to Tier 2 or 3 when necessary.
• Support large division‑wide projects and initiatives.
• Maintain inventory of supplies and equipment; organize workstations and storage closets.
• Develop reports, handle special projects, and perform other duties as assigned.
• Serve on departmental, division, or university committees or program support as needed.

• Associate’s degree; or a high school diploma with two years of relevant experience.

• Experience troubleshooting Windows and Mac computers in an enterprise environment, including unmanaged PCs and network (wired and wireless) issues.
• Knowledge of IT Service Management fundamentals, operating systems (Windows, macOS, Linux), IP networking fundamentals, and 802.1x.
• Experience troubleshooting hardware, software, network connectivity, and peripheral device issues in a customer support or help‑desk setting.

• Microsoft Exchange, Microsoft Active Directory, Microsoft Intune, Safe Connect Posture Assessment, 802.1x onboarding, support ticketing, Microsoft 365, IP networking, wiki software, Power Shell scripting.
• Strong verbal and written communication skills and ability to interact with staff at all levels.
• Attention to detail, professionalism, dependability, and punctuality.

• Problem‑solving skills to diagnose and resolve technical issues promptly.
• Ability to manage multiple projects or tasks concurrently.
• Capability to understand, interpret, and apply rules, regulations, policies, and procedures.
• Team player in a collaborative environment.

The University of Florida offers a competitive benefits package. For more information, visit (Use the "Apply for this Job" box below)..

The University of Florida is an equal employment opportunity employer. If an accommodation due to a disability is needed to apply for this position, please call 352‑392‑2477 or the Florida Relay System at 800‑955‑8771 (TDD) or visit Accessibility at UF.