Help Desk Analyst at UF Information Technology; UFIT Gainesville, FL
Listed on 2026-05-27
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Help Desk Analyst job at UF Information Technology (UFIT). Gainesville, FL.
Classification TitleEnd User Computing Spec I
ClassificationMinimum Requirements
Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Job DescriptionUF Information Technology (UFIT) is currently seeking an entry level Help Desk Analyst to join Academic Technology, a unit within UFIT.
Key Responsibilities and Characteristics- Provides excellent customer service via phone, email, ticket, and chat.
- Works assigned shifts in the UFIT Help Desk call center.
- Provides technical assistance for complex IT issues to all UFIT constituents.
- Evening shift scheduled 3pm to 12am Monday – Friday.
$19.16 – $20.00/ hr; commensurate based on education and experience.
Required QualificationsAssociate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Preferred- Prior call center or help desk experience
- Extensive customer service experience
- Experience troubleshooting complex technical issues by phone and email
- Excellent written and verbal communication skills
A Criminal Background Screening is required. Work visa sponsorship is not available for this position.
- Cover Letter
- Resume or CV
- Professional References (Minimum of
3)
The application must be submitted by 11:55 p.m. of the posting end date.
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