Student IT Support Assistant

At the University of Florida, we are a people of purpose. We're committed to challenging convention and ourselves. We see things not as they are, but as they could be. And we strive for a greater impact: one measured in people helped...

Currently enrolled as a UF student in good standing.
Cumulative GPA of 3.0 or above.
Available to work 10–15 hours per week.
Able to commit to at least two consecutive semesters.
Must be able to work on UF’s main campus.
Ideally pursuing a degree in Computer Science, Computer Engineering, Information Technology, Web Design, Media Production, Educational Technology, or Instructional Design/Instructional Technology. Students from other majors with relevant technical experience are encouraged to apply.

Job Description:

IT Support

• Assist department faculty, staff, and graduate students with basic hardware and software challenges.
• Maintain FSHN department website(s) and digital media site with accurate, up-to-date content pertinent to departmental needs.

Workflow Improvement & Automation

• Assist in designing and building simple automated workflows, under staff guidance, using Microsoft Power Automate and Power Apps to support recurring administrative processes.
• Use Generative AI tools (e.g., Microsoft Copilot, UF Navi Gator AI Suite) to support document drafting, data summarization, and process documentation.

Curiosity and willingness to learn are more important than prior expertise.

Instructional Accessibility Support

• Collaborate with FSHN faculty to format and refine PowerPoint presentations for use in instructional settings.
• Ensure faculty slide materials meet ADA accessibility standards, including proper color contrast ratios, alternative text for images, logical slide reading order, and accessible font sizing.

You will join a small team led by your manager and trained by a senior student assistant. Through structured peer training and ongoing supervisor coaching, you will develop working proficiency across all role responsibilities: IT support, website and digital communications, workflow automation, GenAI tools, and instructional accessibility. Over time, you will be expected to independently cover responsibilities across the full scope of the role.

Our office actively supports eligible student workers in applying for the Microsoft Learn Student Ambassador (MLSA) program. The MLSA program provides access to Microsoft 365, Azure credits, Visual Studio Enterprise, free certification vouchers, and a global network of technology professionals. We dedicate a portion of your paid office hours to support your Ambassador program activities, making this one of the few student IT positions where professional credentialing is built directly into the role.

MLSA participation is supported and encouraged but is not a condition of employment. Eligibility and intake are subject to Microsoft’s quarterly application cycles.

Note:

ADA accessibility training will be provided. Applicants are not expected to arrive with prior accessibility expertise.

$15.00 /hour

Required Qualifications:

Currently enrolled as a UF student in good standing.
Cumulative GPA of 3.0 or above.
Available to work 10–15 hours per week.
Able to commit to at least two consecutive semesters.
Must be able to work on UF’s main campus.
Ideally pursuing a degree in Computer Science, Computer Engineering, Information Technology, Web Design, Media Production, Educational Technology, or Instructional Design/Instructional Technology. Students from other majors with relevant technical experience are encouraged to apply.

Preferred:

• Ability to troubleshoot basic computer hardware and software problems
• Familiarity with Microsoft Office, especially PowerPoint (ADA/accessibility training provided)
• Comfort working across Windows, macOS, and/or iOS environments
• Exposure to GenAI tools such as Microsoft Copilot or UF Navi Gator AI Suite
• Curiosity about low-code automation tools like Power Automate or Power Apps (training provided)
• Comfort with Canva or other basic design tools (Adobe Creative Cloud experience a plus)