End User Computing Specialist

Job No: 539982

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

End User Computing Spec I

• Serve as the point of contact providing phone and in‑person help desk support for staff and faculty in the Division of Student Life and residential residents.
• Assist on‑campus residents with setup and software installation for personally owned computers.
• Input and process work order requests using a web‑based work order management system.
• Ensure compliance with departmental and university policies and regulations.
• Write and maintain documentation including an internal IT staff wiki.
• Assist with installation and implementation of desktop, mobile, printers, peripherals, and wireless devices.
• Help users with initial sign‑on, access to software and files as designated by their supervisors.
• Provide Tier 1 support for basic software and hardware, escalating to Tier 2 or 3 as required.
• Assist with large division‑wide projects and initiatives.
• Maintain inventory of materials, supplies, and equipment, and ensure organized workstations and storage closets.
• Develop reports, handle special projects, and perform other duties as assigned.
• Serve on departmental, division, or university committees or program support as needed.

• Associate’s degree; or a high school diploma and at least two years of appropriate experience.

• Troubleshooting experience with Windows and Mac computers in an enterprise environment.
• Experience troubleshooting unmanaged personal computers, wired and wireless network issues.
• Knowledge of IT Service Management fundamentals, operating systems (Windows, Mac, Linux), IP networking fundamentals, and 802.1x.
• Experience troubleshooting hardware, software, network connectivity, and peripheral device issues in a customer support or help desk environment.

• Microsoft Exchange, Active Directory, Intune, Safe Connect Posture Assessment, 802.1x onboarding, support ticketing, Microsoft O365, IP networking, wiki software, Power Shell scripting.
• Demonstrated verbal and written communication skills and the ability to communicate with various levels of staff.
• Demonstrated attention to detail, professionalism, dependability, and timeliness.

• Problem‑solving and timely diagnosis of technical issues.
• Ability to handle multiple projects or tasks simultaneously.
• Understanding, interpreting, and applying rules, regulations, policies, and procedures.
• Ability to work as a member of a team in a collaborative environment.

Expected salary: $40,000 annually. The University of Florida offers a competitive benefits package. Learn more at (Use the "Apply for this Job" box below)..

The University of Florida is an Equal Employment Opportunity Employer.