Technician - IT

Why Choose Meridian?

For over 50 years,
Meridian Healthcare has been a trusted provider of compassionate care for individuals facing mental health and substance use challenges. With service centers across 13 counties in North Central Florida, we are committed to transforming lives and communities from the inside out.

We live by our core values:
Hope, Empathy, Accountability, Resilience, and Teamwork (H.E.A.R.T.). If these resonate with you, we invite you to become part of our dedicated and mission‑driven team.

As an IT Technician
, you will play a pivotal role in shaping the operational excellence and strategic direction of Meridian. You will:

• Monitor and maintain IT assets.
• Work with ticketing system to track and document customer needs.
• Generate meaningful documentation of procedure and processes.
• Troubleshoot and repair connectivity issues with voip phones and wired/wireless networks.
• Maintains adequate levels of consumables inventory to support continuous operations.
• Generates meaningful documentation of procedure and processes. Maintains an updated inventory of software, hardware and resources.
• Travel is required to assess or remedy issues at any of our locations throughout North Central Florida. This is a requirement of the position.
• Works with hardware and software vendors in the testing of new equipment, upgrade of current systems, and the implementation of new technologies and software.
• Provides telecommunications infrastructure support (data, voice, cellular) for Meridian staff. This includes data and voice cabling installation / troubleshooting / repair.
• Establishes, maintains and reports the status of assigned tasks and projects, problems and activities on a regular basis to the Director of Information Technology.
• Is an active participant in monitoring the security of Meridian's network resources, physical assets and data. Provides network maintenance assistance, including scripts, user access, file and folder security.
• Provides training to Meridian staff in basic hardware and software functions and capabilities

• Associate’s degree in Information Technology, Computer Science, or a related field required
  ;
  Bachelor’s degree preferred
• Relevant technical certifications and/or work experience may substitute for formal education where applicable
• Minimum 2–4 years of hands‑on IT support experience in a helpdesk, field technician, or desktop support role
• Experience providing onsite and remote troubleshooting in a multi‑site environment
• Prior experience in healthcare or regulated environments (HIPAA/SOC2) preferred
• In depth knowledge of Microsoft computer architecture, Windows operating systems, and Microsoft Office software packages.
• Knowledge of infrastructure cabling, including fiber optic data, copper data, and voice cabling.
• Must be able to function effectively independently and in a team environment.
• Strong written, verbal, and interpersonal skills.

• Vibrant Culture: Friendly, flexible, and engaging work environment with regular celebrations and wellness events.
• Work-Life Balance: Generous PTO for vacation, sick leave, and holidays.
• Comprehensive Benefits: Multiple health insurance options, dental, vision, life insurance, long‑term disability, and more.
• Wellness & Support: Employee Assistance Program (EAP), wellness incentives, and mental health resources.
• Retirement & Compensation: Competitive salary and a 403(b) retirement plan with up to 8% company match after 7 years.
• Growth Opportunities: Tuition reimbursement, career advancement pathways, and eligibility for public service loan forgiveness.
• Perks: Discounts on cell phone plans, travel reimbursement, Legal Shield, pet insurance, and more.

Apply today and help us bring hope and healing to our communities.

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.