Salesforce Systems Coordinator

Apply now Job no: 538475
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Computer Science, Information Technology
Department:  - ED-LASTINGER CENTER

• Serve as system administrator for Salesforce and related products.
• Manage users, permissions, profiles, security settings, reports, dashboards, workflows, and automations.
• Provide user support, training, documentation, and troubleshooting.
• Conduct system audits, prepare for releases, evaluate new features, and maintain documentation.
• Coordinate new development requests and enhancements with technical and functional teams.
• Diagnose and resolve application issues and bugs.
• Support upgrades, testing, integrations, data imports/exports, and data quality efforts.
• Maintain data integrity, backups, and sandbox environments. Manage deployments with appropriate rollback plans.
• Support production releases and occasional after‑hours issue resolution.
• Participate in project planning, requirements gathering, and solution design.
• Collaborate with implementation partners and Lastinger Center partners.
• Evaluate and support App Exchange and third‑party integrations (e.g., Brightspace D2L, SMS, telephony, form builders).
• Contribute to Salesforce governance, strategy, and cross‑center user groups.
• Create and maintain dashboards, queries, and reports for marketing, recruiting, admissions, advising, and graduation.
• Provide status updates and maintain task documentation.

$75,000 - $80,000

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

• Salesforce Administrator certification (within 3 months).
• Experience with Salesforce administration, configuration, and user support.
• Strong problem‑solving and communication skills.
• Experience in higher education CRM/SIS processes.

The University of Florida is an Equal Employment Opportunity Employer.