Desktop Support Technician

Responsibilities

The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training.

This position will be responsible for ensuring that the Tier 1 vendor provides timely resolution to tickets.

Monitor tickets by clinic to detect trends in technology issues and work with the SD Corporate team to implement solutions.

This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.

This position will require Customer Relationship Management support as it applies to the technology infrastructure (issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction).

This person will report to one main site and handle escalated tickets from the help desk related to IT issues end users may experience.

Examples of technical duties include assisting with new hires, installing equipment, understanding patch and panel layout within closets, working with network teams, terminations, hardware/software support, remote support, etc.

The tech will also cover various locations within a 60 mile radius. In case of emergencies at other clinics, the tech will travel onsite, with mileage reimbursement at $0.725 per mile.

The rotating schedule covers Gainesville, Palatka, Lake City, Fleming Island, and St Johns.

Manage Engine Desktop Central for imaging, Citrix, Imprivata, Global Protect VPN, Direct Access VPN, Fresh service ticketing system.

Desktop, Windows 10, support, troubleshooting, hardware, Active Directory, Windows, customer service.

Bachelor’s degree in computer science preferred.

2-5 years of help desk experience and proven experience documenting ticket detail to support development of knowledge‑based articles for Tier 1.

Certifications or licenses in ITIL, Microsoft, MAC, Citrix, Uni Print are desirable.

Valid state driver’s license for travel to satellite offices and offsite meetings.

Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Experience level:
Intermediate.

Job type and location:
Contract to Hire position based out of Gainesville, FL.

The pay range for this position is $20.00–$25.00/hr.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

This is a fully onsite position in Gainesville, FL.

This position is anticipated to close on Jul 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.