ELearning Support Specialist

eLearning Support Specialist

Job No: 541013

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Computer Science, Information Technology, Veteran's Preference Eligible

Department:  - IT-AT LEARNING SUPPORT SVCS

Classification

Title:

End User Computing Spec II

Classification

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support, a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using Hi Per Gator .

Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, Voice Thread, and Qualtrics. Assistance is provided via phone and a ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community.

• Troubleshoot, analyze, and recommend appropriate solutions to client issues with e-Learning tools
• Provide expert referral of problems to vendors or computing service providers on campus
• Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
• Test new educational technologies as they become centrally supported and assist with rollout plans and the decision-making process
• May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology
• Support faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics, among others.

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are:
Academic Technology; AI² Center;
Applications, Development, and Integrations;
Business Center;
Customer Experience and Resource Planning;
Data Platform and Analytics;
Information Security Office;
Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using Hi Per Gator . For more information about UFIT and its goals and governance, visit (Use the "Apply for this Job" box below)..

One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville).

The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to…