Help Desk Technician

Apply now Job no: 541260
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Office/Administrative/Fiscal Support, Veteran's Preference Eligible
Department:  - IT-AT UF COMPUTING HELP DSK

End User Computing Spec II

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

UF Information Technology (UFIT) is currently seeking an intermediate level Help Desk Technician to join the UFIT Help Desk in Academic Technology a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using Hi Per Gator .

The UFIT Help Desk is the central IT Help Desk for the University of Florida. We offer a wide range of services including account support, Thesis and Dissertation formatting support, and IT knowledge management.

Some key responsibilities and characteristics of this position are:

• Providing excellent customer service to UF end-users by phone, email, and chat.
• Maintaining and creating departmental business applications using the Microsoft power platform.
• Works with the UFIT Web Services team to ensure accurate and effective support to their end-users.

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are:
Academic Technology; AI² Center;
Applications, Development, and Integrations;
Business Center;
Customer Experience and Resource Planning;
Data Platform and Analytics;
Information Security Office;
Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using Hi Per Gator . For more information about UFIT and its goals and governance, visithttps://it.ufl.edu/about-ufit/strategic-plan/ .

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville).

The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

$25.39-$26.00; commensurate with education and experience.

Associate's degree and two years of relevant experience; or a high school diploma or…